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1. The Bellboy is responsible and accountable for all operations in relation to the Bellboy whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Bellboy must also ensure that through personal presentation, effective and efficient work practices and guest service standards that the guests' "first" and "last" impressions of the Hotel are lasting ones of genuine warmth and friendliness and of high standards.
在當班期間，行李員要負責履行所有的行李員的本職工作。要按照工作程序高效率的正確、及時地履行工作職責。行李員要確信通過個人的介紹、高效率的工作表現和良好的服務標準給客人留下飯店服務質量高、誠懇熱情、友好的最初和最后的印象。
2. Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of hotel.
負責為客人從乘座的車中裝卸行李，并且為飯店客人和來訪者指引停車場
3. Responsible for welcome guests and escort them to their Rooms with professional friendly and genuine manner.
負責禮貌友好地迎接和陪同客人到他們的房間。
4. Be carefully delivery and collection of guest luggage from Guestrooms, cars and Front Desk.
及時和仔細地從客人的房間、乘座的車中以及前臺接待收發客人的行李和物品。
5. To ensure guest luggage and belongings are stored in a secure, methodical way at all



times.
要確保客人的行李和物品始終保存在安全的地方。
6. Responsible for the correct and accurate preparation of weather messages as required.
負責按要求準確地準備有關天氣預報的信息。
7. Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
負責按照客人的要求及時地分發報紙，要始終保持高質量的服務標準。
8. Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the hand over record as required.
負責確保所有的轉交物品送入客人的房間，要在行李員工作控制表上準確地記錄預抵和預離客人。
9. Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items as required to guest rooms.
根據需要，負責及時、準確、高效地處理和分送客人的留言和其它的物品到客人的房間。
10. To ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
要確保用禮貌、熱情友好的態度對待客人的詢問、要求。
11. Responsible for providing a taxi and limousine service for the guests and visitors of hotel.
負責為酒店的客人和來訪者提供租車服務。
12. Responsible for the ongoing communication of pertinent information using the logbook provided to other shifts.
使用交班記錄本將需要繼續溝通的事項記錄下來提供給其它班次的員工。
13. To ensure that you as the Bellboy at our hotel have a comprehensive knowledge of Hefei and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
作為酒店的行李員要確保對合肥有廣泛綜合的認識和了解。要知道在合肥市內發生的事情，并且要及時、準確、友好地解答所有客人的詢問。
14. Responsible for adhering to the rules and regulations of hotel, as implemented in the Staff Handbook.
要負責遵守酒店的店規店紀和員工手冊。
15. Assist other duties as required and directed.
根據工作需要協助執行其它的工作職責。
16. Completely follow the Fire and Emergency procedures of hotel and take your responsibilities in an emergency.
要完全遵守酒店的防火安全管理條例。在緊急情況發生時，要能盡到應盡的責任。